Our training programs are designed to meet the specific needs of individuals, but may be customized for companies. The following are comprehensive programs on soft skills targeted at IT professionals:
Professional and Business Communication Skills:(8 hours) This program covers topics such as projecting a professional image, business etiquette and email and telephone communications. Team Skills: (12 hours) This program covers topics such as interpersonal communication, assertiveness, confrontation, conflict resolution, team skills, team building, negotiation, etc. Communication Skills: (12 hours) This program cover topics such as listening skills, conversation skills, body language, communicating across cultures, etc. Presentation Skills: (12 hours) This program covers topics such as effective speaking, presentation skills, public speaking, handling questions, team presentations, and telephone etiquette. Team Building and Team Leadership Skills : (8 hours) This program cover the skills required to develop a successful team and to monitor team members. Learn how to make decisions and effectively solve problems in a team setting.
Leadership Skills: (8 hours) This program covers topics such as leadership skills, team building and leadership, common leadership mistakes, best practices of successful leaders, identifying your individual leadership style, women in leadership, managing change, etc. Coaching Skills: (8 hours) This program helps managers learn to train or coach individuals or groups of people to achieve project and short-term goals. Coaching frequently involves monitoring performance and providing feedback on needed improvement. Developing Emotional Intelligence Skills : (12 hours) This program shows you how to identify, assess and control your emotions at work and help others manage difficult situations effectively. Cross-Cultural Skills: (8 hours) This program covers topics such as cultural intelligence, cross cultural awareness and communications, cross cultural skills for international business, cross cultural skills for the IT consultant, cross cultural skills for customer Service, leading a cross cultural team. English Language Skills Please visit http://www.improvedenglish.com for details of the English programs we offer.