Soft skills are variously viewed as communication skills, interpersonal skills, the ability to work with others, and so on.
A more complex definition is “a range of abilities including work ethic, courtesy, teamwork, self-discipline and self-confidence, professional presence, language proficiency, cultural sensitivity, communication skills, ability to accept and learn from criticism, ability to handle client relationships, networking, creativity, ability to motive yourself and lead others, time management, leadership and interpersonal skills” The relative importance of each skill varies by profession. In the IT Services industry, communication skills (particularly listening skills), business communication skills, problem solving skills and team skills are perceived as crucial. The KPO sector demands many of these same skill sets. In organized retail, the key skills needed are communication skills, selling skills and customer service skills. This holds true for the financial services sector as well.